Shipping Policy

At Ruby & Kate and its subsidiaries, we aim to provide a smooth and reliable delivery experience. Please review the information below regarding our shipping process.

PROCESSING TIME

  • Orders are typically processed within 1–3 business days after payment is received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

SHIPPING TIMES

  • Standard delivery takes approximately 5–7 business days after dispatch, depending on your location and courier performance.

  • Delivery times are estimates and not guaranteed. Delays may occur during peak seasons, holidays, or due to customs clearance procedures.

SHIPPING FEES

  • Shipping costs will be calculated and displayed at checkout.

  • Occasionally, we may offer free shipping promotions.

IMPORT DUTIES & TAXES

All international orders may be subject to import duties, taxes, and other customs-related charges once the shipment reaches your country. These charges are the responsibility of the customer. Ruby & Kate and its subsidiaries is not responsible for any customs delays, duties, or fees.

TRACKING INFORMATION

Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your package’s progress.

FAILED DELIVERY ATTEMPTS

If a package is returned to us due to an incorrect address provided by the customer, repeated failed delivery attempts, or refusal to pay duties/taxes, the order may be considered cancelled. In such cases, original shipping fees are non-refundable and return shipping costs may be deducted from any refund issued.

QUESTIONS

For shipping-related questions or concerns, please contact us at: support@rubykate.com.